Privacy Policy

Last updated: September 6, 2025

1. Introduction

Welcome to Relay ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information You Provide

  • Account information (name, email address, password)
  • Profile information
  • Communications and content you provide
  • Payment information (processed securely through third-party payment processors)

Information Collected Automatically

  • Log data (IP address, browser type, operating system)
  • Device information
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our service
  • Improve and personalize your experience
  • Communicate with you about updates, security alerts, and support
  • Process transactions and send related information
  • Respond to your comments, questions, and customer service requests
  • Send you technical notices and support messages
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

4. Data Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Legal Requirements: When required by law or to respond to legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your consent or at your direction
  • Aggregated Information: We may share aggregated or de-identified information that cannot identify you

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access and receive a copy of your personal information
  • Correct or update your personal information
  • Delete your personal information
  • Object to or restrict the processing of your personal information
  • Data portability
  • Withdraw consent
  • Opt-out of marketing communications

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Tidewater Research

Email: privacy@tidewaterresearch.com